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Help Desk - Legals

Privacy

With over 24 years experience in the adult retail industry, we understand that your right to privacy is of the utmost importance. To that end, we are committed to the protection of your personal information. Any information we collect from you is used only to fulfil your order and enhance your shopping experience. Our privacy policy appears below in detail. You may also wish to look at the related security information we provide.
 

What information do you gather from subscribers to your email update service?

We gather your email address only. We use your email address to send out occasional newsletters about special promotions and new products at the adultshop.com site. You may unsubscribe from this service at any time.
 

What information do you gather from customers (those making a purchase)?

We gather your name, email address, credit card details and physical address, which are used to fulfil your order. We keep name and address details in a secure area of our system to make ordering easier the next time you visit. No credit card details are retained.
 

What information do you gather from questionnaires and competitions?

We will gather your email address to advise you if you have won a prize. We may also ask for other information such as gender, age and country. No respondent is identified as an individual. We use this information in an aggregated form only to help us enhance our website and our range of products.
 

What if I contact you?

We may keep a copy of any correspondence from you.
 

Who Do You Share Information With?

We do not sell, trade or rent user information to anyone.

In order to transfer payment for your order, your credit card details will be sent in encrypted form to your bank for clearance. No credit card details are stored after this clearance.

adultshop.com orders placed online are fullfilled (packed and shipped) by our long time partners Calvista Australia Pty Ltd, who will receive your name, address, email which are required by Australia Post to ship your order. No credit card or other payment details are shared with Calvista Australia Pty Ltd and under no circumstance will they contact you.

Your name and address will be supplied to our transportation company so your order can be delivered.

Under What Circumstances Will You Contact Me?

If you have elected to, you will receive an email confirming placement of your order.

If your order, for whatever reason, cannot be shipped within 48 hours, one of our customer service representatives will contact you via email.

If your order does not contain enough information (eg address details) for us to complete it, one of our customer service representatives will contact you via email.

If you are a new customer and your order is over a certain value, one of our customer service representatives will contact you over the phone to perform a security check. This is a one off requirement to confirm your order is legitimate, to help reduce the risk of fraud.

If you have elected to, you will receive an email confirming shipment of your order.

If you have elected to, you will receive occasional email newsletters from us. You may cancel these at any time.

We may contact you and pass on your details to third-parties if we believe you have violated the terms and conditions associated with using adultshop.com, or, we believe you to be involved in activities harmful to GT Safro Pty Ltd or other users of the adultshop.com website.
 

What About Cookies?

We use cookies (a small piece of text placed on your hard drive) so that you may browse our shop and purchase goods. Our cookie contains only a unique number and is valid for a 30 day period whilst you complete your shopping. This enables you to leave products in your shopping cart for up to 30 days before they are removed.

Please note that other sites with links to adultshop.com (eg. sites we advertise with) may use cookies and may collect additional information about you. We are not responsible for the information policies of these sites and users may wish to acquaint themselves with the privacy policies of those other sites.
 

Disclaimer

GT Safro Pty Ltd trading as adultshop.com provides this website not as professional advice but as guidelines for convenience only, upon the condition that the user, by receiving or reading the material contained on this website, agrees not to act in reliance upon it without first satisfying himself/herself by independent inquiry or advice as to the suitability, appropriateness, relevance, nature, fitness or purpose, likely side effects or long term effects, accuracy, reliability or otherwise of that material, having regard (without limitation) to the physical condition of the user, and his/her general fitness or medical condition. The user agrees that the user shall not have, make or bring an action, suit, claim, demand or proceedings against GT Safro Pty Ltd for damages, compensation, losses, costs, expenses, orders or any other legal or equitable remedy should any such material be found to be incorrect, inaccurate, erroneous, defective, deceptive or misleading, whether caused by negligence of GT Safro Pty Ltd or any other cause whatsoever. The terms adultshop® and adultshop.com® are trademarks of GT Safro Pty Ltd.

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