Help Desk / Delivery
With over 20 years experience in the adult retail and mail order industry, we understand
what our customers expect - fast and discreet shipping.
Free Delivery Offer
That's right! For all orders of $150 or more, goods will be delivered at no charge within Australia.
And of course, always with the same level of privacy and discretion!
Email Notification
If you have elected to receive email notification, you will receive one email when your credit
card transaction has been approved and another email when your order leaves
the warehouse. Your order will be shipped in plain packaging with no indication
of the supplier. Your order will be shipped from our Canberra warehouse.
Delivery Charges
Orders over $150 (excl. normal P&H and after any discount offer) - FREE!
Orders under $150 (excl. P&H) - $10 across Australia
Delivery Times
Please note that all delivery times are estimated from when your order leaves the warehouse.
Orders are usually processed for dispatch within three business days, however, this can stretch
out as far as ten business days during sale periods and popular promotions. Remember, you can
always check the status of your order in the Member's Area of the web site.
Your order will be shipped via Australia Post Express or Australian Air Express. Once your order has
been processed, it will be delivered next working day to the following areas
| NSW | Sydney & Suburbs, Gosford Region, Newcastle, Tweed Heads, Wollongong Area |
| VIC | Melbourne & Suburbs, Geelong & Suburbs, Latrobe Valley |
| QLD | Brisbane & Suburbs, Gold Coast, Ipswich Areas, Toowoomba Areas, Caboolture Areas, Sunshine Coast Areas, Maryborough/Bundaberg Areas |
| SA | Adelaide |
| TAS | Hobart Area, Launceston |
| WA | Perth CBD |
| All Other Areas | Your delivery will arrive 2-3 working days after despatch. |
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If there is no-one to accept delivery, Australia Post will take your parcel to the nearest Post office. Australia post will leave a card allowing you to collect your delivery at your convenience. Your order will carry no indication of supplier and you will not need to mention adultshop.com in order to pick-up your package. If the parcel is sent by our courier company, they will also leave a card advising you that delivery was attempted.
If you need to check on your order, you can email our customer service staff at
ozshipping@adultshop.com.
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