Yes. See the Members Area for order status.
Orders of $200 or more will be delivered within Australia FREE.
All orders less than $200 will be delivered at the flat rate of $10.
Yes, see our Phone Orders page.
Yes! We utilise industry standard encryption to ensure your personal and credit card details remain confidential. After processing an order, no credit card details are retained. At no time do we transmit insecure personal information over the Internet.
We accept American Express, MasterCard and Visa. We also accept Visa & MasterCard Debit cards.
Adultshop.com endeavors to be as discrete as possible in every factor of your ordering process, unfortunately some banks will not accept the narration that e-commerce websites advise for transactions. In our case we advise our merchant to use the narration of "Ashop Fyshwick" but in some instances we have seen banks utilise our trading name of Adultshop Pty Ltd. Unfortunately we nor any other e-commerce website can change this as it is up to your bank on what they wish to show as the narration of the payment. We apologise for any inconvenience that this may cause.
Your order will be delivered in plain packaging via Australia Post Express. There will be no mention of adultshop.com on the external packaging. For more information, see our Delivery page.
From this store, we deliver to Australia & New Zealand.
If there is no-one to accept delivery, Australia Post will take your parcel to the nearest Post office. Australia post will leave a card allowing you to collect your delivery at your convenience. Your order will carry no indication of supplier and you will not need to mention adultshop.com in order to pick-up your package. If the parcel is sent by our courier company, they will also leave a card advising you that delivery was attempted. More Information is available on our Delivery page.
Yes, to Australian P.O. Boxes
Yes, you can earn commissions by simply placing a banner or link on your site or by building your very own adult store. For more information visit our Affiliates section.
We've been in the adult retail and mail-order industry for over 20 years so we know how important discretion is to our customers. Our Privacy page tells you exactly what we will and won't do with your personal information.
Some manufacturers include batteries with their product, some do not. Individual product descriptions will indicate if batteries are included.
Certainly! Email our staff.
Unless clearly marked otherwise, adult DVDs are not regionally encoded. This means they are playable on all DVD players worldwide. To achieve this, the DVDs are encoded in NTSC format. With some older television sets, this may cause the picture to be distorted or in black and white. To properly display adult DVDs, your television set must be capable of accepting an NTSC signal (check your television documentation), or, your DVD player must be capable of outputting a PAL signal for your television. Most DVD players have this capability (check your DVD player documentation) and it can usually be set in the options menu of your player. Please note: Recently released Private DVD titles are Region 4 encoded in PAL format. We recommend you ensure that your DVD/TV player is compatible with these systems prior to purchasing DVD titles.
Please note that for health reasons, we are unable to offer an online credit or refund on lingerie items including body stockings, hosiery, thongs, g-strings and briefs. We are also unable to offer an online credit or refund on intimate apparel and/or costumes simply because you "changed your mind".
We MAY issue an online credit or refund on intimate apparel and/or costumes if your outfit does not fit, provided it has not been worn, damaged, soiled or laundered in any way and is returned to us in its original packaging with swing tags and labels attached. Accordingly please ensure you wear under garments when trying these items on at home and take care when unpacking and repacking your outfit. We reserve the right to refuse an online credit or refund if in our opinion the outfit has been worn, soiled or laundered in any way.
Please refer to the size guide in the product description and select your size carefully. Our intimate apparel and costumes are typically tight fitting, so if you are in doubt between two sizes, we suggest purchasing the larger size for a more comfortable fit.
We cannot offer an online credit or refund on any sale, clearance or discounted item, unless the item is found to be faulty.
YOU are responsible for all return shipping costs when sending an item back to us for an online credit or refund. We strongly recommend you send the item to us by registered post and retain your proof of postage as we do not take responsibility for goods lost or misplaced in transit.
You must notify us within five (5) days from the date of receiving your order to be eligible for an online credit or refund. All returns MUST be accompanied by a Return Authorisation number to be considered for online credit or refund, this is done via our website ; Please see our Returns | Help Desk page for more information.