Your satisfaction is important to us. However, because of the personal nature of our products an exchange service is not available. Please choose carefully before you buy.We are unable to accept products or DVDs which do not meet your expectations; we will only replace items which are found to be faulty.
If a product has a manufacturing defect, then you should return that product to us for a replacement. To return a defective product, you must return the product within 30 days of purchase.
Please read through the following steps carefully if you wish to return goods to us.
- Complete the Express Returns Form below detailling your reasons for returning the product.
- Once the form has been receieved by our Customer Service team, they will be in contact to issue you with a 'Returns Authority' number.
- You are then requested to return the goods, along with the Returns Authority number the address provided by customer service.